Lean Six Sigma for Banking & Services

Lean Six Sigma 

 

 

 

Do We really need Lean?

Let's look at an example of a client’s journey to withdraw money at XYZ bank

 

Let's look at an example of a client’s journey to get a loan at XYZ bank

 

 

Could this be an accurate representation of a client’s &  the loan application's journey at XYZ bank?

 

Waste - DOTWIMP

Defects: Incorrect /missing data or information, data corrections...

Overproduction: Too many reports produced. Information sent automatically even when not required

Transportations: Moving documents around offices/ departments, Multiple hand-offs…

Waiting: Customers waiting to be served, System downtime, approvers waiting for application-forms to be delivered in batches…

Inventory: Files and documents waiting to be processed, change notices, Excess promotional material sent to the market, and the worst type: Customers Waiting to Be Served…

Motion: Looking for data and information, movement of people to and from filing, fax and Xerox machines

Processing: Irrelevant info required, too many boxes on the forms, same data entered in more than one form, too many approvals…


The Nature of Change

 

Reasons for Account Opening Application Errors


 

The Lean 6 Sigma Methodology

 


SIPOC Example 3

 
Supplier(s) Inputs/Req'ts Process Output(s)/Req'ts Customer(s)

 Borrower

 Fannei Maae

 Freddie Mac

 Info Tech

 Mortagage App

 UW. Guidelines

 System access

  1. Loan Receipt
  2. Initial UW
  3. Clear Conditions
  4. Loan Closing
  5. Loan Funding

 Funded Loan

 Approved Loan

 Loan Ready for Funding

 Company

 Borrower

 Investors

 


Connect with us

Head Quarter : 30 street 87 Thakanat Maadi, Cairo , Egypt.

Dubai Office : Sheikh Zayed Road, 3rd Interchange, Al Quoz Industrail Area 1, Al Shafar Investment Building,Office:208,Dubai UAE, P.O.Box:75244

  • dummy+971 56 392 9251 / 01098891700

  • dummy .

Newsletter

Enter your email and we'll send you more information

Search